Filler Shops Global Ltd 

Terms and Conditions

1. Introduction
• These Terms and Conditions govern the sale and purchase of products through Filler Shops Global Ltd.
• By ordering products from us, you agree to be bound by these Terms and Conditions. This does not affect your statutory rights under UK consumer protection laws.
2. Age and User Conduct Requirements
• Age Requirement: You confirm that you are at least 18 years old.
• Account Usage: You agree to maintain only one account with us and ensure its accuracy and security.
• Authentic Representation: Impersonating others or providing misleading information on our site is strictly prohibited.
• Ethical Use of Offers: You commit to using any special offers or promotions in a fair and intended manner.
• Interactions with External Links: When accessing third-party sites through links on our website, you agree to review and adhere to their respective terms and conditions.
• Prohibited Automated Access: The use of automated systems or software to extract data from our website for commercial purposes ('screen scraping') is prohibited without a license from us.
• Adherence to Access Restrictions: You must not bypass, disable, or interfere with any security-related features of the site or features that prevent or restrict the use or copying of content.
• Respect for Intellectual Property: Unauthorized use, reproduction, or appropriation of our website, its content, or any part thereof for use in another website or application is not allowed.
3. Medical Practitioner Responsibility
• Our products are intended for use by qualified medical practitioners.
• By purchasing our products, you confirm that you are a qualified medical practitioner or purchasing on behalf of one. Disclaimer: We accept no responsibility for misuse of products by unqualified individuals.
4. Limitation of Liability
• Our liability for any claim related to the purchase of products is limited to the amount paid for the products. We are not responsible for indirect, special, punitive, or consequential damages arising from the use of our products.
5. Governing Law and Jurisdiction
• These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales. The courts of England and Wales will have exclusive jurisdiction over any claim arising from, or related to, the use of our products.
6. Amendments
• We reserve the right to amend these Terms and Conditions at any time. Substantial changes will be communicated on our website.

Shpping Policy

1. Shipping Services
• For Shipments within the United Kingdom, we use Royal Mail Tracked 24 for standard deliveries and Royal Mail Special Delivery Guaranteed by 1pm for expedited deliveries.
• We use Fedex for International shipments.
2. Processing Time
• Orders are typically processed by 4pm on the day of order placement. Orders placed on weekends or holidays will be processed on the next business day.
3. Shipping Rates and Delivery Estimates
• Shipping charges are calculated at checkout. Standard delivery is within 24 hours, and expedited delivery guarantees arrival by 1pm the next working day on orders placed before 4pm.
4. Shipment Confirmation and Order Tracking
• You will receive a shipment confirmation email with tracking details once your order has been dispatched.
5. Customs, Duties, Taxes & Regulatory Restrictions. 
• The customer is responsible for any customs fees or taxes imposed by the country your items are delivered to.
• Customers are responsible for any local legal and/or regularatory restrictions on the products being shipped; we will not issue refunds for shipments seized or missing due to such restrictions.
6. Damages and Lost Shipments
• The customer is liable for products damaged or lost during shipping. Where possible, we will assist with claims, but cannot guarantee recovery of funds. If you receive a damaged order, please file a claim with the carrier and retain all packaging and photographic evidence.

Returns and Refunds Policy

1. Product Returns
• Returns are only accepted for products that are unopened, unused, and have a manufacturing defect.
• Return requests must be made within 14 days of receipt of the product.
2. Refund Eligibility
• Refunds are issued only for products with a proven manufacturing defect. Refunds are not issued for products that have been used or opened.
• Return Processing: Refunds are processed to the original method of payment within 7 days of the approved return.
3. Reporting Issues
• To report an issue, please contact customer service within 3 days of receipt, providing detailed information and photos, if applicable.
4. Shipping for Returns
• Customers are responsible for organising the return and the shipping costs of returning the product. We recommend using a trackable shipping service, as we cannot guarantee receipt of your returned item.
5. Exchanges
• We only replace items if they are defective or damaged. To arrange an exchange, contact us at [email protected].
6. Order Cancellations
• Order cancellations are accepted only before the product is shipped.

These terms do not affect your statutory rights under the UK Consumer Rights Act 2015

For any inquiries, please contact us at [email protected].